Cityscape

FAQ

Frequently asked questions

What is Odo?

Odo is an all in one delivery service; We fetch and deliver everything available within the city; Consider us like your personal concerige or house help; Some of the tasks we currently support are 'getting you groceries or over the counter medicines'. To learn more just message us on WhatsApp.



What if i want to cancel my order or return my order?

Last Updated 12th Sep 2020:
We have a "no questions asked return at delivery and refund policy" which entitles all our customers to return the product(s) at the time of delivery if due to some reason they are not satisfied with the products delivered. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your account on Odo. This can be used to pay for your next orders.
Acceptance of returns & refund post delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us on the Odo WhatsApp No. or email us on hello@odo.run for any such requests.
Note: As a Covid-19 safety and hygiene measure, we will not pickup any goods post delivery. We request all our members to thoroughly check the products at the time of delivery.



Can i place an order from any store in the city or any products?

We currently support ordering of groceries, fruits, vegetables, medicines, small gift articles, cakes, bakery products, stationary items, books, baby care products, pet supplies & food; So you can order from all relevant stores that sell the above mentioned items across the city. Whether its a 1 Km away or 10 Km - we will fetch & deliver.



I run a business & want to partner with Odo to do my deliveries - is it possible?  If yes, where can i contact you?

Yes we do business deliveries for all kinds of businesses; Please feel free to reach out to us on WhatsApp No. from our odo.run website or email us on hello@odo.run. We are excited to hear from you.



Does Odo work in my city?

Currently we are live in Ahmedabad only; We serve all pincodes in the city.
Note: Due to the Covid19 situation we will not deliver in containment or micro containment zone for the safety of our customers and task parnters. Please do inform us if your address falls in such zone.